Return and Refund Policy
Thank you for shopping at Triple Play Caps operated by Triple Play Caps LLC.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Return & Refund
Thanks for purchasing item(s) at www.tripleplaycaps.com operated by Triple Play Caps LLC
In order to be eligible for a refund, customer must return item(s) within 30 calendar days of the purchase date. The item(s) must be in the same condition that customer received it unworn, undamaged in any way and with original tags or stickers attached to the item(s)
Once we receive the item(s), our team will inspect it and process a refund. The funds/money will be returned to the original payment used to make the purchase. For credit card payments it may take between 5 to 10 business days for a refund to show up on your credit card statement/account.
If the item(s) is damaged, worn/used or missing the original tags or stickers or haven’t initiated the return after 30 calendar days have passed customer will not be eligible for a refund.
If anything is unclear or have more questions feel free to contact us using our contact form at the bottom of the website.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Triple Play Caps LLC, 6612 Mayflower Ave.
- Service refers to the Website.
- Website refers to Triple Play Caps, accessible from www.tripleplaycaps.com
- Items refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Items or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: support@tripleplaycaps.com
- By visiting this page on our website: Contact Us
We will reimburse You no later than 14 days from the day on which We receive the returned Items. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Items to be eligible for a return/refund, please make sure that:
- The Items were purchased in the last 30 days
- The Items are in the original packaging
- The Items were not used or damaged
- You have the receipt or proof of purchase
The following Goods cannot be returned:
- The supply of Items made to Your specifications or clearly personalized.
- The supply of Items which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Items which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
We offer free returns all you have to do is contact us using our contact form below with the reason for the return and we will get back to you with instructions to return your order
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Items you received defective or damaged.
Gifts
If the Items were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Items weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@tripleplaycaps.com
- By visiting this page on our website: Contact Us